Payment & Shipping

Payment

We accept most major methods of payment including Visa, MasterCard, AMEX, Apple Pay and PayPal. All payments are transferred with secure processing and encryption technologies. We may require additional identification verification to process orders that do not meet our fraud prevention standards.

Shipping

Currently we only ship to Canada and the US.  Special arrangements could be made for International Shipments strictly based on cost.

Estimated shipping delivery times:

Your order will be processed and filled within 5 - 7 business days after receiving payment and verification for your order.  Shipping time is in addition to fulfillment and processing.  Please allow up to 3 weeks for your shipment to arrive.

Canada Shipping: approx. 4 to 7 business days once fulfillment is complete.  Covid delays may impact delivery schedule.

USA Shipping: approx. 6 to 11 business days once fulfillment is complete.  Covid delays may impact delivery schedule.

NOTE: Shipments to USA may incur additional customs fees, duties or taxes. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for any of these fees. 

Order never arrived: If your order didn't end up arriving, be sure to let us know! First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we'd be happy to send you another order to the correct address, it will have to be at your cost. If the shipping address was correct, get in touch with us at info@retrokid.ca noting your order number.