Return & Exchange
RETURNS & EXCHANGE POLICY
We know you’re going to love your product, but if for any reason you don’t,
Retrokid’s return policy allows you to return or exchange items that are
unused/unworn/unwashed within 14 days of delivery date. Our returns and exchange portal below is designed to easily guide you through the process.
For returns, please allow 3 to 7 business days for credit card refunds.
All exchanges are dependent on existing stock at the time of exchange.
All mystery bags/sales or items marked as final sale are not eligible for a return or exchange. Gift cards are final sale and non-refundable.
To follow up on the status of your return or if you have any questions, please
contact us via email at orders@retrokid.ca.
To cancel or change an order you must contact orders@retrokid.ca within
12 hours of placing the order.
DAMAGED ITEMS
We meticulously inspect each and every item we ship, but rarely damages
can happen. If you've received an item in a damaged state caused by a
manufacturer defect, please e-mail our support team at orders@retrokid.ca
within 14 days of the delivery date. Please be sure to include images of the
defect and a brief description.